Privacy Policy

If you have questions or concerns about use or disclosure of your personal information, please contact

Waterlily Retreats takes your privacy concerns very seriously, and will always take appropriate measures to protect your personal information.


On Waterlily you are able to browse the site without giving us any personal information, however we do require personal information if you use some of our services (such as sending an enquiry to a cottage owner, or listing a cottage with us).

The information we collect on our site may include your name and contact details (including your email address).

If you do not provide information we reasonably require to us, we may not be able to provide our services to you.


Waterlily Retreats does not sell or rent your personal information to third parties.

We only collect personal information from you that we need to perform a service you have requested. For example if you list a cottage with us we need the details of the property to show on the website, your email address so other people visiting our site can contact you about renting the property, and your contact and billing information for our site administration.

We may also store some personal information to make it easier for you to use our site (e.g to remember your details so you don’t have to enter them every time you make an enquiry about a cottage).

Your contact information is also used to contact you when necessary.


Your information is safe and secure and we do not publish any of your information without your approval.

If you make an enquiry about a cottage we will send all of that information to the cottage owner, and will keep a record of the enquiry for administration of the site.

Where Waterlily Retreats uses third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services.


You are responsible for all actions taken with your email address and password. We do not recommend that you disclose your Waterlily Retreats password to any third parties.


We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. None of this information is saved on Waterlily Retreats servers.


Cookies are small pieces of information that are stored in a browser-related file on YOUR computer’s hard drive when you use our Web site. They are used so the site can recognise your computer and provide you with personalised information. We use cookies to improve the user experience. Some features of our website require the use of cookies. For example, if you create a shortlist of favourite cottages we need to be able to recognise your computer on your next visit. To do this we send your computer a unique code (as a cookie) that we can read. When you want to see your list of favourite cottages we read that code and use it to find your favourites.

Cookies are widely used on most major Web sites.


By using our web site you consent to the terms of our privacy policy and to us using your personal information for the purposes mentioned above. From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Waterlily Retreats.